Turn missed showroom opportunities into closed sales. Capture lost floor traffic before they buy from a competitor.
The Problem:
Unclosed showroom traffic is a dealership’s costliest leak. When an upsell walks out the door without purchasing, the likelihood of them returning is remarkably low.
The Solution: Automated Re-Engagement
Timing is everything. Before an unclosed customer exits, the sales representative leverages a small incentive to gather crucial feedback and build a bridge for a follow-up appointment
The Process.:
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The Ask: The sales rep offers the departing customer a $25 Amazon gift card in exchange for a quick digital survey about their experience.
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The Opt-in: The customer fills out a quick authorization form detailing their preferred delivery method (Text or Email).
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The Survey: Within 24 hours, the customer completes the survey at home, triggering an instant delivery of their $25 reward.
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The Pivot: The dealership receives the survey data via email. Sales reps use this direct feedback to clear up misunderstandings, resolve objections and book a “be-back” appointment.
Accountability & Gamification
To ensure maximum conversion, the Business Development Center (BDC) Manager is automatically CCed on all survey data.
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Biweekly Reports: Autoline sends a tracking report requiring a status update on each lead (Sale, No Sale, or Appointment).
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The Be-Back Trophy: Dealerships use this clean data to fuel sales floor competition, awarding an end-of-the-month trophy to the top performing rep to boost morale, buy-in and raw revenue.
At AutoLine we are pleased to present, train and manage these innovative tools for the mutual benefit of our customers. Schedule a Teams or in person meeting today.
What is the downside?
Thanks for your attention.